The course is aimed at individuals working as a secretary, assistant or coordinator. You work independently and plan your working day yourself. The typical participant is the focal point for numerous tasks during the working day, and also supports superiors and colleagues.

Yield

Through the course you will become aware of your own strengths and performance areas and acquire efficient tools for achieving greater efficiency and overview. You will become aware that you may keep several balls in the air without 'dropping' any. This will strength your ability to support your executives and colleagues.

Method

There is extensive activity from the participants on the course and it consists of short instructor presentations followed by reflection, practical exercises and dialogue between participants. Participants will be asked to devise concrete personal action plans as a conclusion to the course.

Content

Own strengths and performance areas versus tasks and responsibility
Stress management - the positive law
How the efficient secretary works
Prioritisation and planning of daily tasks
Motivation in practice - self motivation and motivation of others
Dialogue and communication with impact
How to avoid conflicts - and how to solve arisen conflicts
Efficient meetings - planning, completion and follow-up
Development or unwinding - your decision
Human relations
Personal performance plan

Form

The course is held as a 3 day non-residential course. Tuition takes places at the following times:

1. Day 1 from 09:00 to 16.30
2. Day 2 from 09:00 to 16.30
3. Day 3 from 09:00 to 15.00

All prices are excl. vat

Courses

Compound courses- back office