The Assistant's/ Secretary's Development

The course is aimed at individuals who have participated on the course The Assistant's/Secretary's tools or similar courses looking to build upon their current knowledge and abilities.
Your primary task is to support and relieve the pressure on your superior - and in some cases act as a substitute.

Through inspiration and knowledge you will be trained in becoming efficient and focused in your working day. Focus will be on communication and psychology to improve cooperation with your partners, and you will get ideas on how to tackle difficult situations and people.

The course is intensive and participants play an active role during the entire course. You will work on reflexion, dialogue and individual exercises while at the same time see a clearer picture of yourself as a person and cooperation partner.

• You as secretary - and your working day
• Mapping of your psychological motivating force in relation to your working day
• Building of relation and collaboration
• Your own personal impact
• Verbal and non-verbal communication
• Practical and efficient delegation
• Focus on own efficiency - measuring of strengths and performance areas
• Your use of own authority
• Problem solving during the working day and matching of performances with other people
• Efficient decisions that materialise
• Sound judgment and diplomacy internally and externally
• Human relations
• Personal performance plan

The course is held as a 3 day non-residential course. Tuition takes places at the following times:

1. Day 1 from 09:00 to 16.30
2. Day 2 from 09:00 to 16.30
3. Day 3 from 09:00 to 15.00