Sales per Telephone - Outbound

All employees with the task of selling via the telephone - both to acquire new customers and attending to the needs of the current clientele. The course targets all forms of sales, and typical participants are salespersons, sales assistants, sales secretaries and telemarketing employees.

As a participant in Sales per Telephone - Outbound you will learn to create better results in your investigative work via the telephone. You will learn to punch through with your message and keep the customer focused and interested. One of the most important learns from the programme is your ability to change the perception that often exists towards the telephone salesperson from the negative to the positive.

The course is divided into lessons with a strong emphasis on the instructor's theoretical presentations spiced up with the instructor's practical experiences. The theoretical part will always be supported by various types of cases and practical telephone exercises ensuring learning, readjustment to the participant's work environment and ease of operation. To gain perspective on the acquired theory the instructor will also draw upon the experiences and diversity of the team.

• Presentation and personal action plan
• Sales attitudes creating results
• Sales person profile and review of different sales styles
• Preparation of sales work
• Telephone technique and correct telephone operation
• Efficient communication
• Uncovering of the customer's needs
• The customer's purchasing motives
• Reasoning technique
• Handling objections
• Opening and closing techniques
• Sales methodology
• Human relationships

The course is held as a 2 day non-residential course. Tuition takes places at the following times:

1. Day 1 from 09:00 to 16.30
2. Day 2 from 09:00 to 16.30