All employees using the telephone as a sales tool for incoming calls everyday - typically in relation to the handling of orders. Participants could be recipients of orders, dispatch employees, service employees, telephone salespeople and sales assistants.

Yield

As a participant in Sales per telephone - inbound you will learn to use customer contact by phone to create additional sales. The course teaches you to service incoming calls from the service-oriented conversation to focussing on additional sales giving the customer a positive experience and motivation for calling back.

Method

The course is divided into lessons with a strong emphasis on the instructor's theoretical presentations spiced up with the instructor's practical experiences. The theoretical part will always be supported by various types of cases and practical telephone exercises ensuring learning, readjustment to the participant's work environment and ease of operation. To gain perspective on the acquired theory the instructor will also draw upon the experiences and diversity of the team.

Place and date

Content

Presentation and personal action plan
Sales attitudes that create results
The service concept
Telephone technique and correct telephone operation
Efficient communication
Purchasing motives
Reasoning technique
Handling objections and complaints
Conclusion techniques
Sales methodology
Human relationships

Form

The course is held as a 2 day non-residential course. Tuition takes places at the following times:

1. Day 1 from 09:00 to 16.30
2. Day 2 from 09:00 to 16.30

All prices are excl. vat

Courses

Compound courses- back office