Sales for non-sales People

All non-sales people in the company with customer contact.

All employees with customer contact create the customer's experience and overall impression of the company. As a participant on Sales for non-sales people you will acquire knowledge, behaviour and skills needed for a positive effect on the company's total sales and earnings. You will become aware of the decisive role you play in the customer's overall experience.

The course is divided into lessons with an emphasis on theoretical presentations spiced up with the instructor's practical experiences. The course is based on the concept of service and supporting theory. The theory is supported by various types of cases and exercises ensuring learning and applicability for the individual's working day. To gain perspective on the acquired theory the instructor will also draw upon the experiences and diversity of the team.

• Your role as ambassador for your company
• Identify the customer's needs
• Self motivation and attitudes
• How to create a basis for stronger customer relationships
• Efficient communication
• Compilation and transmission of important information
• Professional handling of resistance from your customer
• Create, enhance and strengthen good relationships for every customer contact
• Personal action plan

The course is held as a 1 day non-residential course. Tuition takes places at the following times:

1. Day 1 from 09:00 to 16.30