Debtor Management

All employees with the task of sending reminders to debtors via calls or letters. Typical participants are bookkeepers and financial controllers, accountants, secretaries and office clerks.

You will learn how to complete efficient reminder procedures through structure and customer understanding. Procedures that will secure the company's balances and claims, while ensuring continued good relations to the debtor.

The course combines theoretical presentations from the instructor with practical exercises. The theoretical part will also be tested in relation to the participants' current tasks with debtors. Participants will receive practical materiel to help them in their daily tasks and continued development.

• Presentation of course and participants
• Attitudes creating results
• The service concept
• Efficient written reminders
• Focused communication
• Efficient reminders via telephone
• Handling objections
• Debtor understanding
• Negotiation technique
• Human relations
• Personal action plan

The course is held as a 1 day non-residential course. Tuition takes places at the following times:

1. Day 1 from 09:00 to 16.45