All employees with the task of answering calls from customers and thereby having the opportunity to positively promote the company externally. Typical participants are receptionists, service employees, office staff, secretaries and personal assistants.

Yield

As a participant in this programme you will learn how to handle incoming calls efficiently and courteously - and in a manner that profiles the company positively to the customers. The course provides inspiration on how to ensure you maintain high standards in telephone operations and how to motivate customers to call back – something which every company should actively encourage!

Method

The course is divided into lessons with a strong emphasis on the instructor's theoretical presentations spiced up with the instructor's practical experiences. The theoretical part will always be supported by various types of cases and practical telephone exercises ensuring learning, readjustment to the participant's work environment and ease of operation. To gain perspective on the acquired theory the instructor will also draw upon the experiences and diversity of the team.