Course material request

The compound sales courses are composed of three to four courses providing you with all the right tools and perspectives needed for you in your task of learning to work with your sales in a focused and systematic manner - regardless whether you have a lot or limited experience. The 'New Salesperson' course consists of these elements: 'Professional Sales', 'Booking of Meetings', 'Sales Psychology' and ' The Experienced Salesperson'. The 'Experienced Salesperson' course consists of these courses: 'The Experienced Salesperson', 'Sales Psychology', 'Personal Efficiency' and 'Presentation technique'. The 'Strategic Salesperson' course consists of these elements: 'Key Account Development', 'Dramatic Communication' and 'Negotiation technique'. The 'Confident Presentation' course consists of these elements: 'Personal Power', 'Presentation Technique' and 'Dramatic Communication'. These courses have been selected especially in order to provide you with the best basis for sales work and customer contact. If you invest in the courses as a compound course you will also get a favourable price.

The compound sales courses are composed of three to four courses providing you with all the right tools and perspectives needed for you in your task of learning to work with your sales in a focused and systematic manner - regardless whether you have a lot or limited experience. The 'New Salesperson' course consists of these elements: 'Professional Sales', 'Booking of Meetings', 'Sales Psychology' and ' The Experienced Salesperson'. The 'Experienced Salesperson' course consists of these courses: 'The Experienced Salesperson', 'Sales Psychology', 'Personal Efficiency' and 'Presentation technique'. The 'Strategic Salesperson' course consists of these elements: 'Key Account Development', 'Dramatic Communication' and 'Negotiation technique'. The 'Confident Presentation' course consists of these elements: 'Personal Power', 'Presentation Technique' and 'Dramatic Communication'. These courses have been selected especially in order to provide you with the best basis for sales work and customer contact. If you invest in the courses as a compound course you will also get a favourable price.

The compound sales courses are composed of three to four courses providing you with all the right tools and perspectives needed for you in your task of learning to work with your sales in a focused and systematic manner - regardless whether you have a lot or limited experience. The 'New Salesperson' course consists of these elements: 'Professional Sales', 'Booking of Meetings', 'Sales Psychology' and ' The Experienced Salesperson'. The 'Experienced Salesperson' course consists of these courses: 'The Experienced Salesperson', 'Sales Psychology', 'Personal Efficiency' and 'Presentation technique'. The 'Strategic Salesperson' course consists of these elements: 'Key Account Development', 'Dramatic Communication' and 'Negotiation technique'. The 'Confident Presentation' course consists of these elements: 'Personal Power', 'Presentation Technique' and 'Dramatic Communication'. These courses have been selected especially in order to provide you with the best basis for sales work and customer contact. If you invest in the courses as a compound course you will also get a favourable price.

The compound sales courses are composed of three to four courses providing you with all the right tools and perspectives needed for you in your task of learning to work with your sales in a focused and systematic manner - regardless whether you have a lot or limited experience. The 'New Salesperson' course consists of these elements: 'Professional Sales', 'Booking of Meetings', 'Sales Psychology' and ' The Experienced Salesperson'. The 'Experienced Salesperson' course consists of these courses: 'The Experienced Salesperson', 'Sales Psychology', 'Personal Efficiency' and 'Presentation technique'. The 'Strategic Salesperson' course consists of these elements: 'Key Account Development', 'Dramatic Communication' and 'Negotiation technique'. The 'Confident Presentation' course consists of these elements: 'Personal Power', 'Presentation Technique' and 'Dramatic Communication'. These courses have been selected especially in order to provide you with the best basis for sales work and customer contact. If you invest in the courses as a compound course you will also get a favourable price.

You will learn to sell to your clients in a focused, systematic and highly professional way. You will learn to understand how the customer thinks and become adept at selling the benefits of your product or service with “you appeal” instead of explaining the features of your products or service offering.

As a participant on Project Sales you will acquire great motivation and confidence in your sales work, where planning and overview is crucial. You will be taken trough the long-term sales situation systematically - from the moment the project and the customer are selected until the contract is signed. You will reach your goal efficiently, avoid disappointments becoming second and achieve the desired results while creating a basis of satisfied customers with good personal relationships.

As a participant on the course The Experienced Salesperson you will get greater motivation and confidence in your sales. You will be trained in your personal sales methods with concrete feedback for development and improvement of your sales skills. Your sales style will be adapted giving you greater impact towards your customers. You will get concrete ideas to achieve the desired results while strengthening the foundation of satisfied customers

Your ability to decode the customer's psychological driving forces will be improved, and you will be able to use this knowledge in all contacts with the customer. Your ability to read and understand the customer's expectations towards you and your role, as well as communicating and creating trust will improve. You will quickly feel a big difference in your sales work as you will learn methods for differentiating various customer types.

You will be able to improve, structure and present a subject or case with conviction and make the audience listen to your message. You will see how your personal impact improves and you will become more self confident in front of a group. You will get sound, practical tools and methods, which can be used immediately.

As a participant on Negotiation Technique you will be greatly motivated and become very self-confident in negotiation situations. You will become efficient at understanding your counterpart and negotiate your way to the best possible conditions in a professional and ethical manner. You will learn the rules for good negotiation technique and be able to create a win/win situation in any negotiation and partnership agreement.

You will be trained in a systematic method for handling your key accounts and potential accounts. This will include becoming better at making customer plans, customer analyses and identifying formal and informal decision makers. You will also refine your individual skills in sales to your key accounts.

You will refine your skills in sales and negotiation. Your ability to focus on different cultures and language usage will be sharpened, and with the tools and techniques acquired on this course contact to foreign trade partners will become easier.

As a participant in Retail Sales you will experience how your energy level and motivation increases as your insight into professional retail sales becomes greater, and your overview of own possibilities to improve your performances enhances. Furthermore and concurrently with your improvement of results, you will gain energy to challenge yourself and your colleagues and use your knowledge from the course to complete sales training in the working day, which will make you even better at: Meeting the customers to achieve the best basis for the sale. Respectively identifying and developing the customer's needs. Presenting the customer's options in an enthusiastic and committed manner. Handling the customer's objections seriously and professionally.

As a participant on Sales Power you will acquire great motivation and a positive attitude to your job, daily life and future. You will identify your weaknesses and learn to compensate with your strengths. Furthermore you will get concrete tools to optimize your sales work to help you meet your budgets and come out on top!

All employees with customer contact create the customer's experience and overall impression of the company. As a participant on Sales for non-sales people you will acquire knowledge, behaviour and skills needed for a positive effect on the company's total sales and earnings. You will become aware of the decisive role you play in the customer's overall experience.

As a participant on Trade Exhibition Sales you will get inspiration and tools to work systematically, seriously and in a focussed way for your trade fair participation. You will become able to optimise your trade exhibition results (ROI) by focussing on the objective of the trade exhibition, the customers’ needs and interest, as well as the way you handle the customer directly at - and outside - the stand, including optimal time utilisation per visit at the stand.

Through this course you will develop your performance and your way of communicating to the outside world. This is a mental and practical process taking place as an interaction between you and your surroundings. This course will give you the tools for self-development. You will become better at creative thinking under pressure. You will become more conscious of your reaction patterns, and you will improve your voice and body language. You will also acquire greater confidence and come across with clearer messages.

Through your Personal Efficiency Profile you will get some basic tools and methods giving you greater confidence in yourself to make you better at organising your own time and resources. If you choose to apply these tools you will be able to free up many working hours for other tasks and at the same time be seen as a good and efficient cooperation partner, colleague and worker.

As a participant on Channel Partner Excellence you will get a clear model for structuring and managing sales and distributions channels. At the same time you will learn to create understanding for your management task, and you will be able to see your value in the organisation. You will acquire skills enabling you to create partnerships with your distributors, understand their business and create results through their organisation.

The purpose of TACK's Sales Coach Training is high level training of coaches in sales. After the course participants will be qualified sales coaches and capable of raising the sales level of colleagues and others. Furthermore it will make the individual able to alter their own sales results considerably. The course is also an efficient preparation for participation in TACK's Coaching Academy and therefore potential ICF coach certification.

All individuals working in sales are aware that nothing is more valuable than personal contacts. Your ability to network is very often decisive for your success in the business world. You will learn to utilise your contacts in an efficient way.

The compound management courses are composed of four courses providing you with all the right tools and perspectives needed for you to tackle management in a focused and systematic manner - regardless whether you have a lot or limited experience as an executive. The 'New Executive' course consists of these elements: 'Motivational Leadership', 'Senior Management', 'Staff Interviews' and 'People Management'. The 'New Sales Executive' course consists of these elements: 'Field Sales Management', 'Profitable Sales management', 'Staff Interviews' and 'People Management'. The 'Experienced Executive' course consists of these elements: 'Senior Management', 'People Management', 'Stress Management' and 'The Executive as Coach'. The 'Experienced Sales Executive' course consists of these elements: ' Profitable Sales management', 'People Management', ' The Executive as Coach' and 'Change Management'. The 'Strategic Executive' course consists of these elements: 'People Management', 'Change Management', 'Channel Partner Excellence' and 'Leadership in Senior Management'. These courses have been selected especially to provide you with the best basis in you work with your own performance and results and that of your employees. We will offer you a favourable price, if you invest in a compound course.

The compound management courses are composed of four courses providing you with all the right tools and perspectives needed for you to tackle management in a focused and systematic manner - regardless whether you have a lot or limited experience as an executive. The 'New Executive' course consists of these elements: 'Motivational Leadership', 'Senior Management', 'Staff Interviews' and 'People Management'. The 'New Sales Executive' course consists of these elements: 'Field Sales Management', 'Profitable Sales management', 'Staff Interviews' and 'People Management'. The 'Experienced Executive' course consists of these elements: 'Senior Management', 'People Management', 'Stress Management' and 'The Executive as Coach'. The 'Experienced Sales Executive' course consists of these elements: ' Profitable Sales management', 'People Management', ' The Executive as Coach' and 'Change Management'. The 'Strategic Executive' course consists of these elements: 'People Management', 'Change Management', 'Channel Partner Excellence' and 'Leadership in Senior Management'. These courses have been selected especially to provide you with the best basis in you work with your own performance and results and that of your employees. We will offer you a favourable price, if you invest in a compound course.

The compound management courses are composed of four courses providing you with all the right tools and perspectives needed for you to tackle management in a focused and systematic manner - regardless whether you have a lot or limited experience as an executive. The 'New Executive' course consists of these elements: 'Motivational Leadership', 'Senior Management', 'Staff Interviews' and 'People Management'. The 'New Sales Executive' course consists of these elements: 'Field Sales Management', 'Profitable Sales management', 'Staff Interviews' and 'People Management'. The 'Experienced Executive' course consists of these elements: 'Senior Management', 'People Management', 'Stress Management' and 'The Executive as Coach'. The 'Experienced Sales Executive' course consists of these elements: ' Profitable Sales management', 'People Management', ' The Executive as Coach' and 'Change Management'. The 'Strategic Executive' course consists of these elements: 'People Management', 'Change Management', 'Channel Partner Excellence' and 'Leadership in Senior Management'. These courses have been selected especially to provide you with the best basis in you work with your own performance and results and that of your employees. We will offer you a favourable price, if you invest in a compound course.

The compound management courses are composed of four courses providing you with all the right tools and perspectives needed for you to tackle management in a focused and systematic manner - regardless whether you have a lot or limited experience as an executive. The 'New Executive' course consists of these elements: 'Motivational Leadership', 'Senior Management', 'Staff Interviews' and 'People Management'. The 'New Sales Executive' course consists of these elements: 'Field Sales Management', 'Profitable Sales management', 'Staff Interviews' and 'People Management'. The 'Experienced Executive' course consists of these elements: 'Senior Management', 'People Management', 'Stress Management' and 'The Executive as Coach'. The 'Experienced Sales Executive' course consists of these elements: ' Profitable Sales management', 'People Management', ' The Executive as Coach' and 'Change Management'. The 'Strategic Executive' course consists of these elements: 'People Management', 'Change Management', 'Channel Partner Excellence' and 'Leadership in Senior Management'. These courses have been selected especially to provide you with the best basis in you work with your own performance and results and that of your employees. We will offer you a favourable price, if you invest in a compound course.

The compound management courses are composed of four courses providing you with all the right tools and perspectives needed for you to tackle management in a focused and systematic manner - regardless whether you have a lot or limited experience as an executive. The 'New Executive' course consists of these elements: 'Motivational Leadership', 'Senior Management', 'Staff Interviews' and 'People Management'. The 'New Sales Executive' course consists of these elements: 'Field Sales Management', 'Profitable Sales management', 'Staff Interviews' and 'People Management'. The 'Experienced Executive' course consists of these elements: 'Senior Management', 'People Management', 'Stress Management' and 'The Executive as Coach'. The 'Experienced Sales Executive' course consists of these elements: ' Profitable Sales management', 'People Management', ' The Executive as Coach' and 'Change Management'. The 'Strategic Executive' course consists of these elements: 'People Management', 'Change Management', 'Channel Partner Excellence' and 'Leadership in Senior Management'. These courses have been selected especially to provide you with the best basis in you work with your own performance and results and that of your employees. We will offer you a favourable price, if you invest in a compound course.

As a participant in Field Sales Management you will get a clear picture of your tasks, and you will be able to prioritise in relation to creating success with your sales team. You will get a better picture of your management authority, gain understanding of your team and be able to pursue the success with your sales people. Your tool box will be loaded with elements of communication, motivation, delegation and sales coaching.

As a participant in Profitable Sales Management you will raise your daily sales management ability to a higher tactical level and be able to influence your company's strategy. You will be able to differentiate your management and authority style in relation to your sales team. You will be able to think ahead and ensure that your plans are achieved whilst at the same time being able to manage everyday situations and people to positively impact the required results.

You will be introduced to some of the fundamental principles in modern management and acquire practical tools to resolve daily management tasks. Areas of special focus will be the manager’s role, objectives, delegation, motivation and communication. Participation will also offer an opportunity to create networking opportunities with other executives.

Your executive skills will be refined, and you will become even better at inspiring and motivating your employees. The knowledge and tools this course provides will help you in making your team and organisation more efficient and help you to achieve better results in your day to day managerial position.

Your ability to lead change and complete various processes in your change project will be strengthened. You will increase your capability to successfully lead projects of change. The course is based on management and psychology related elements in processes of change. Throughout the entire course participants will have the opportunity to work with different tools for management of change in relation to their own project of change.

You will learn about a model of behavioural psychology providing you with the opportunity to develop your human insight and understanding. You will become even more aware of your own response patterns and needs, as well as improve your ability to understand your employees' response patterns and needs. During the course you will learn how to communicate efficiently, motivate and delegate according to various types of employees. You will also gain greater insight into your own management style with its strengths and limitations. Furthermore you will gain insight into how others perceive you through a psychological 360 degree feedback.

As a result of the course you will refine your skills as a leader and acquire new angles for your management style. Through psychological profiles, personal coaching and 360 degrees feedback from your employees, colleagues or your management you will become aware of areas you need to continue working on to ensure a positive development for your department or company. After the course you will be able to display strategic management and leadership.

You will be able to improve, structure and present a subject or case with conviction and make the audience listen to your message. You will see how your personal impact improves and you will become more self confident in front of a group. You will get sound, practical tools and methods, which can be used immediately.

Your project management leader skills will be strengthened and you will become better at motivating each individual project member. Furthermore you will become conscious of creating a creative and efficient working environment and you will have a new understanding of the most important elements of project management. You will see how the diversity of the project participants helps to strengthen the team and thereby helps achieve the maximum output.

As a participant in Management of the telephone team you will acquire skills helping you to become a better leader and manager. You will become more focused in the screening of future employees for your telephone team. Through a coaching approach you will be better at targeting the motivation of - and communication with - employees, as well as being more creative in selecting goals for the individual/group.

You will get concrete knowledge on how to manage your projects in the future, and which areas are important and require your attention if you want your projects to be successful. You will get a series of concrete tools, which you can apply immediately to your own projects.

Through your Personal Efficiency Profile you will get some basic tools and methods giving you greater confidence in yourself to make you better at organising your own time and resources. If you choose to apply these tools you will be able to free up many working hours for other tasks and at the same time be seen as a good and efficient cooperation partner, colleague and worker.

As a participant on Channel Partner Excellence you will get a clear model for structuring and managing sales and distributions channels. At the same time you will learn to create understanding for your management task, and you will be able to see your value in the organisation. You will acquire skills enabling you to create partnerships with your distributors, understand their business and create results through their organisation.

As an executive you will often face multiple types of appraisals, and this course will make you better at completing these. On the course you will learn about which pitfalls and challenges you may face from the first job interview to the resignation conversation. You will also learn more about how to conduct yearly appraisals with both participants being active in the interview. Furthermore you will be trained in conducting the 'difficult appraisal' - often interviews with a more confronting content (typically critique). Through training in concrete interview techniques you will experience better control of the interview and make the employee take greater responsibility and act more independently.

You will gain insight into the method and theory behind coaching. The course will also provide you with additional training in practical application of the learned techniques. You will be able to use your own cases and issues as a starting point - thus the output may also be concrete solutions to a case.

Through this course you will learn different techniques for handling your stress. In the course you will be working with a stress management profile to help you 'map' your stress and stress level, as well as your available recourses for handling stress. You will learn techniques, which you can apply at the workplace and privately. The mapping of where it 'stresses' enables you to be at the forefront of stress and thereby 'control the stress' instead of 'the stress controlling you'.

The purpose of the TACK Coaching Academy is to train coaches on an international level. Upon completion of the course participants will become qualified coaches trained in skills and methods meeting the guidelines set forth by the International Coach Federation (ICF). Upon completion of the course participants may apply for certification as an ICF Associate Certified Coach (ACC) - after the practice requirements have been met *).

The purpose of TACK's Sales Coach Training is high level training of coaches in sales. After the course participants will be qualified sales coaches and capable of raising the sales level of colleagues and others. Furthermore it will make the individual able to alter their own sales results considerably. The course is also an efficient preparation for participation in TACK's Coaching Academy and therefore potential ICF coach certification.

You will get a thorough understanding of the most common LEAN tools. LEAN has come to stay - and for good reasons. Companies have achieved outstanding results with LEAN. In the LEAN toolbox you will find many tools for systematically analysing the production machinery or service function, e.g. mapping of value streams, waste elimination, creation of flow and finally creating a culture of ongoing improvements, i.e. 'Kaizen' in the company. Experience shows that the primary challenge lies in the interplay between human beings, and only when this is in place, does it make sense to bring out the LEAN tool box. The chances for success of the LEAN project thus depend on 'LEAN MANAGEMENT'. On the course we focus strongly on systematic process thinking as a basis for implementation of LEAN - as well as the human interaction. You will get an understanding of the conditions acting as a prerequisite of success and become able to focus and point to the road ahead.

What specifically is creating value for your customers? This question forms the basis when discussing Six Sigma. Six Sigma is a management philosophy, a project management tool and a quality program that creates better managers and a better result for the company. Six Sigma provides a solid basis for decision-making on a secure foundation of data instead of just one person's gut feeling. You can't avoid enjoying more respect as an executive, when you argue with data.

The compound course in Back Office is composed of three to four courses providing you with all the right tools and perspectives needed for you to tackle customer service and sales via telephone in a focused and systematic manner. The 'Receptionist' course consists of these elements: 'Customer Service via Telephone', 'Written Communication, 'Personal Efficiency' and 'Sales for non-sales people'. The 'Customer Service Employee' course consists of these elements: 'Sales per Telephone - INBOUND', 'Written Communication' and 'Personal Efficiency'. The 'Telephone Salesperson' course consists of these elements: 'Sales per Telephone - OUTBOUND', 'Written Communication' and 'Personal Efficiency'. The 'Confident Presentation' course consists of these elements: 'Personal Power 1' and 'Dramatic Communication'. The course 'The New Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Tools', 'The Assistant's Development', 'Written Communication' and 'NLP1'. The course 'The Experienced Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Development', 'Presentation Techniques', 'NLP1' and 'Personal Power 1'. These course have been selected especially to provide you with the best starting point for achieving positive contacts over the phone - both for you and the customers. We will offer you a favourable price, if you invest in a compound course.

The compound course in Back Office is composed of three to four courses providing you with all the right tools and perspectives needed for you to tackle customer service and sales via telephone in a focused and systematic manner. The 'Receptionist' course consists of these elements: 'Customer Service via Telephone', 'Written Communication, 'Personal Efficiency' and 'Sales for non-sales people'. The 'Customer Service Employee' course consists of these elements: 'Sales per Telephone - INBOUND', 'Written Communication' and 'Personal Efficiency'. The 'Telephone Salesperson' course consists of these elements: 'Sales per Telephone - OUTBOUND', 'Written Communication' and 'Personal Efficiency'. The 'Confident Presentation' course consists of these elements: 'Personal Power 1' and 'Dramatic Communication'. The course 'The New Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Tools', 'The Assistant's Development', 'Written Communication' and 'NLP1'. The course 'The Experienced Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Development', 'Presentation Techniques', 'NLP1' and 'Personal Power 1'. These course have been selected especially to provide you with the best starting point for achieving positive contacts over the phone - both for you and the customers. We will offer you a favourable price, if you invest in a compound course.

The compound course in Back Office is composed of three to four courses providing you with all the right tools and perspectives needed for you to tackle customer service and sales via telephone in a focused and systematic manner. The 'Receptionist' course consists of these elements: 'Customer Service via Telephone', 'Written Communication, 'Personal Efficiency' and 'Sales for non-sales people'. The 'Customer Service Employee' course consists of these elements: 'Sales per Telephone - INBOUND', 'Written Communication' and 'Personal Efficiency'. The 'Telephone Salesperson' course consists of these elements: 'Sales per Telephone - OUTBOUND', 'Written Communication' and 'Personal Efficiency'. The 'Confident Presentation' course consists of these elements: 'Personal Power 1' and 'Dramatic Communication'. The course 'The New Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Tools', 'The Assistant's Development', 'Written Communication' and 'NLP1'. The course 'The Experienced Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Development', 'Presentation Techniques', 'NLP1' and 'Personal Power 1'. These course have been selected especially to provide you with the best starting point for achieving positive contacts over the phone - both for you and the customers. We will offer you a favourable price, if you invest in a compound course.

The compound course in Back Office is composed of three to four courses providing you with all the right tools and perspectives needed for you to tackle customer service and sales via telephone in a focused and systematic manner. The 'Receptionist' course consists of these elements: 'Customer Service via Telephone', 'Written Communication, 'Personal Efficiency' and 'Sales for non-sales people'. The 'Customer Service Employee' course consists of these elements: 'Sales per Telephone - INBOUND', 'Written Communication' and 'Personal Efficiency'. The 'Telephone Salesperson' course consists of these elements: 'Sales per Telephone - OUTBOUND', 'Written Communication' and 'Personal Efficiency'. The 'Confident Presentation' course consists of these elements: 'Personal Power 1' and 'Dramatic Communication'. The course 'The New Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Tools', 'The Assistant's Development', 'Written Communication' and 'NLP1'. The course 'The Experienced Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Development', 'Presentation Techniques', 'NLP1' and 'Personal Power 1'. These course have been selected especially to provide you with the best starting point for achieving positive contacts over the phone - both for you and the customers. We will offer you a favourable price, if you invest in a compound course.

The compound course in Back Office is composed of three to four courses providing you with all the right tools and perspectives needed for you to tackle customer service and sales via telephone in a focused and systematic manner. The 'Receptionist' course consists of these elements: 'Customer Service via Telephone', 'Written Communication, 'Personal Efficiency' and 'Sales for non-sales people'. The 'Customer Service Employee' course consists of these elements: 'Sales per Telephone - INBOUND', 'Written Communication' and 'Personal Efficiency'. The 'Telephone Salesperson' course consists of these elements: 'Sales per Telephone - OUTBOUND', 'Written Communication' and 'Personal Efficiency'. The 'Confident Presentation' course consists of these elements: 'Personal Power 1' and 'Dramatic Communication'. The course 'The New Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Tools', 'The Assistant's Development', 'Written Communication' and 'NLP1'. The course 'The Experienced Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Development', 'Presentation Techniques', 'NLP1' and 'Personal Power 1'. These course have been selected especially to provide you with the best starting point for achieving positive contacts over the phone - both for you and the customers. We will offer you a favourable price, if you invest in a compound course.

As a participant in this programme you will learn how to handle incoming calls efficiently and courteously - and in a manner that profiles the company positively to the customers. The course provides inspiration on how to ensure you maintain high standards in telephone operations and how to motivate customers to call back – something which every company should actively encourage!

As a participant in Appointment Making you will learn to achieve better results in your work when canvassing customers and prospective customers. The amount of appointments will increase and you will also ensure that the meetings arranged are quality meetings - i.e. have the right content and focus.

As a participant in Sales per telephone - inbound you will learn to use customer contact by phone to create additional sales. The course teaches you to service incoming calls from the service-oriented conversation to focussing on additional sales giving the customer a positive experience and motivation for calling back.

As a participant on Negotiation Technique you will be greatly motivated and become very self-confident in negotiation situations. You will become efficient at understanding your counterpart and negotiate your way to the best possible conditions in a professional and ethical manner. You will learn the rules for good negotiation technique and be able to create a win/win situation in any negotiation and partnership agreement.

As a participant in Sales per Telephone - Outbound you will learn to create better results in your investigative work via the telephone. You will learn to punch through with your message and keep the customer focused and interested. One of the most important learns from the programme is your ability to change the perception that often exists towards the telephone salesperson from the negative to the positive.

All employees with customer contact create the customer's experience and overall impression of the company. As a participant on Sales for non-sales people you will acquire knowledge, behaviour and skills needed for a positive effect on the company's total sales and earnings. You will become aware of the decisive role you play in the customer's overall experience.

As a participant in Management of the telephone team you will acquire skills helping you to become a better leader and manager. You will become more focused in the screening of future employees for your telephone team. Through a coaching approach you will be better at targeting the motivation of - and communication with - employees, as well as being more creative in selecting goals for the individual/group.

You will learn how to complete efficient reminder procedures through structure and customer understanding. Procedures that will secure the company's balances and claims, while ensuring continued good relations to the debtor.

Through the course you will become aware of your own strengths and performance areas and acquire efficient tools for achieving greater efficiency and overview. You will become aware that you may keep several balls in the air without 'dropping' any. This will strength your ability to support your executives and colleagues.

Through inspiration and knowledge you will be trained in becoming efficient and focused in your working day. Focus will be on communication and psychology to improve cooperation with your partners, and you will get ideas on how to tackle difficult situations and people.

Through your Personal Efficiency Profile you will get some basic tools and methods giving you greater confidence in yourself to make you better at organising your own time and resources. If you choose to apply these tools you will be able to free up many working hours for other tasks and at the same time be seen as a good and efficient cooperation partner, colleague and worker.

You will acquire greater linguistic awareness and ideas on how to improve your written communication. The course will focus on both printed and digital media (including emails). Your linguistic skills will be strengthened enabling you to express yourself in a lucid, concise and modern way.

The compound course in personal development is composed of three to four courses providing you with all the right tools and perspectives needed for you to work on your personal development in a focused and systematic manner. The course 'The New Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Tools', 'The Assistant's development', 'Written Communication' and 'NLP1'. The course 'The Experienced Assistant/Secretary/Office Worker' consists of these elements: 'The Assistants Development', 'Presentation Techniques', 'NLP1' and 'Personal Power 1'. The course 'The Busy/Stressed Employee' consists of these courses: 'Personal Efficiency', 'Stress Management' and 'Personal Power 1' and 'Personal Power 2'. The 'Confident Presentation' course consists of these elements: 'Personal Power 1' and 'Dramatic Communication'. These courses have been selected especially to provide you with the best basis in your work with your own appearance, presentation and cooperation with other people. We will offer you a favourable price, if you invest in a compound course.

The compound course in personal development is composed of three to four courses providing you with all the right tools and perspectives needed for you to work on your personal development in a focused and systematic manner. The course 'The New Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Tools', 'The Assistant's development', 'Written Communication' and 'NLP1'. The course 'The Experienced Assistant/Secretary/Office Worker' consists of these elements: 'The Assistants Development', 'Presentation Techniques', 'NLP1' and 'Personal Power 1'. The course 'The Busy/Stressed Employee' consists of these courses: 'Personal Efficiency', 'Stress Management' and 'Personal Power 1' and 'Personal Power 2'. The 'Confident Presentation' course consists of these elements: 'Personal Power 1' and 'Dramatic Communication'. These courses have been selected especially to provide you with the best basis in your work with your own appearance, presentation and cooperation with other people. We will offer you a favourable price, if you invest in a compound course.

The compound course in personal development is composed of three to four courses providing you with all the right tools and perspectives needed for you to work on your personal development in a focused and systematic manner. The course 'The New Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Tools', 'The Assistant's development', 'Written Communication' and 'NLP1'. The course 'The Experienced Assistant/Secretary/Office Worker' consists of these elements: 'The Assistants Development', 'Presentation Techniques', 'NLP1' and 'Personal Power 1'. The course 'The Busy/Stressed Employee' consists of these courses: 'Personal Efficiency', 'Stress Management' and 'Personal Power 1' and 'Personal Power 2'. The 'Confident Presentation' course consists of these elements: 'Personal Power 1' and 'Dramatic Communication'. These courses have been selected especially to provide you with the best basis in your work with your own appearance, presentation and cooperation with other people. We will offer you a favourable price, if you invest in a compound course.

The compound course in personal development is composed of three to four courses providing you with all the right tools and perspectives needed for you to work on your personal development in a focused and systematic manner. The course 'The New Assistant/Secretary/Office Worker' consists of these elements: 'The Assistant's Tools', 'The Assistant's development', 'Written Communication' and 'NLP1'. The course 'The Experienced Assistant/Secretary/Office Worker' consists of these elements: 'The Assistants Development', 'Presentation Techniques', 'NLP1' and 'Personal Power 1'. The course 'The Busy/Stressed Employee' consists of these courses: 'Personal Efficiency', 'Stress Management' and 'Personal Power 1' and 'Personal Power 2'. The 'Confident Presentation' course consists of these elements: 'Personal Power 1' and 'Dramatic Communication'. These courses have been selected especially to provide you with the best basis in your work with your own appearance, presentation and cooperation with other people. We will offer you a favourable price, if you invest in a compound course.

You will be able to improve, structure and present a subject or case with conviction and make the audience listen to your message. You will see how your personal impact improves and you will become more self confident in front of a group. You will get sound, practical tools and methods, which can be used immediately.

All employees with customer contact create the customer's experience and overall impression of the company. As a participant on Sales for non-sales people you will acquire knowledge, behaviour and skills needed for a positive effect on the company's total sales and earnings. You will become aware of the decisive role you play in the customer's overall experience.

As a participant on Personal Power 1 you will gain a stronger awareness of your own strengths and weaknesses. Participants will learn and acquire tools enabling them to not only continue working on their own personal development, but will also learn how to use these tools for the team and whole organisation.

As participant on Personal Power 2 you will gain greater drive, more energy for work and private life, greater job satisfaction, greater impact and more control over the surroundings and yourself. The course teaches you to break down those normal mindsets, which are not conducive for your personal development. You will learn to be open up towards creativity and new thinking. Great personalities are characterised by their recognition of the fact that the greatest and most difficult mountains are those obstacles that exist within ourselves on a personal level.

As a participant on NLP 1 - Efficient communication you will become better at: Getting what you want Communicating accurately Controlling your feelings. Completing tough interviews. Completing coaching interviews. Seeing difficulties and problems in a new and positive light. Setting realistic and stretching goals.

As a participant on NLP 2 - Efficient Communication you will become better At controlling an interview successfully. At communicating imaginatively with metaphors. At delivering the message simply and intelligibly. At changing abstraction level. At communicating with larger groups of people. At completing challenging interviews.

Through this course you will develop your performance and your way of communicating to the outside world. This is a mental and practical process taking place as an interaction between you and your surroundings. This course will give you the tools for self-development. You will become better at creative thinking under pressure. You will become more conscious of your reaction patterns, and you will improve your voice and body language. You will also acquire greater confidence and come across with clearer messages.

You will receive training in your ability to act as a professional and confidence-building educator. The objective is to make you capable of teaching in ways so that your course participants understand and acquire skills in the subject. You will learn about different perception channels - that we learn differently and you will become aware of how you should communicate with your course participants. You will acquire skills in building up your course in a suitable manner and become aware of how to act as a communicator.

Through the course you will become aware of your own strengths and performance areas and acquire efficient tools for achieving greater efficiency and overview. You will become aware that you may keep several balls in the air without 'dropping' any. This will strength your ability to support your executives and colleagues.

Through inspiration and knowledge you will be trained in becoming efficient and focused in your working day. Focus will be on communication and psychology to improve cooperation with your partners, and you will get ideas on how to tackle difficult situations and people.

Through your Personal Efficiency Profile you will get some basic tools and methods giving you greater confidence in yourself to make you better at organising your own time and resources. If you choose to apply these tools you will be able to free up many working hours for other tasks and at the same time be seen as a good and efficient cooperation partner, colleague and worker.

Through this course you will learn different techniques for handling your stress. In the course you will be working with a stress management profile to help you 'map' your stress and stress level, as well as your available recourses for handling stress. You will learn techniques, which you can apply at the workplace and privately. The mapping of where it 'stresses' enables you to be at the forefront of stress and thereby 'control the stress' instead of 'the stress controlling you'.

The purpose of the TACK Coaching Academy is to train coaches on an international level. Upon completion of the course participants will become qualified coaches trained in skills and methods meeting the guidelines set forth by the International Coach Federation (ICF). Upon completion of the course participants may apply for certification as an ICF Associate Certified Coach (ACC) - after the practice requirements have been met *).

All individuals working in sales are aware that nothing is more valuable than personal contacts. Your ability to network is very often decisive for your success in the business world. You will learn to utilise your contacts in an efficient way.

You and your team will work towards mutually defined goals. This happens through optimisation of the team's working procedures such as prioritisation, delegation, planning and attitudes. You and your team will know what knowledge is needed for creating additional value in each working procedure as a result of greater mutual understanding and improved communication. The efficient team is self-analysing and therefore a constantly developing unit.

In the future you and your team will be able to work with innovative procedures in a goal-oriented manner. You will be capable of releasing resources for energy-creating procedures and have a clear implementation focus making the team's ideas result in successful actions. You and your team will experience strong mutual understanding and communication making it possible to optimise utilisation of mutual strengths through binding interaction and developing communication. You and your innovative team will be able to control - and not least, learn from - your actions.

You and your team will get your own unique recipe for success! What does it take for you to win in your competitive situation? The recipe will include elements such as vision, values and a clarification of the team's winner mentality and peak performance pattern. When the course is completed the team will have a clear action plan for a working together, which will put the team's skills into play, making it possible to achieve extraordinary results in a razor/sharp competitive situation.

You will be able to visualise and create future opportunities with a fresh look and together you will define a concise methodology for active selection of the right ones at the right time enabling you at the same time to deselect others, which is about defining and refining where you focus. A natural part of your behaviour will be to 'think big' and going for the big points. You will take on challenges previously seen as overwhelming. You will be able to do this based on the strong sense of unity and strength resulting from the development process. Your partners will see you as more focused and determined than ever before, but at the same time note that you have a lot of energy - despite your focus - making you a valuable source of inspiration for others. You will meet people with genuine enthusiasm and warmth – all of which is catching – allowing more doors (possible opportunities) to be opened to you. In places where efficient cooperation previously was utopia, you will establish synergetic relationships, and your ambitions will either grow or you will reach set targets much faster than expected.

You have defined the companies and the organisation's key employees respectively (those who always lead the way), and you have worked out a method for maintaining their peak motivation. These key employees form part of a broad development team ('the leader team'), which works as an inspiration and dialogue forum, and which enables management and key employees to have and keep their finger on the pulse. 'The Leader Team' is not only a team of leaders, but a team consisting of those who are prepared for more than the usual dedication to the company's development.

The benefit of coaching or mentoring is: Better recruitment and employee retention as coaching will help to increase job satisfaction at the workplace. Greater work efficiency as coaching can be directed at employees becoming better at their core competencies. Willingness to change in that coaching can be used to make sure both management and employees look at change positively. Example of results: Experiences from coaching and mentoring from several large retail chains show an instant increase in turnover.

Strategy development offers opportunities for: Establishing entirely new markets by positioning the company so that it may enter and become dominant in the new market(s). Creating a common and clear account among employees about the company's core identity and future objective and by doing so create more motivation and energy within the company. Regardless of the perspective on strategy development the output of the course will always deliver concrete and practical plans; who does what and when!

Feedback at store level on how customer service is delivered and received by customers and how stores are designed. Debating point for assessing which strategic initiatives are needed to improve customer service and store design. Helpful dialogue and working tools for management of the individual store. Later on results can be used as basis for coaching in the stores and content-related input for possible further training.

The total training cost may be reduced as E-learning is cost efficient - the information is delivered once but available at all times for everyone. The costs of training new employees are reduced. Through E-learning small parts may be learned during working hours when possible. This results in a more fluid work procedure during training. E-learning may also be used at the precise moment, when a need arises in the work situation. From a pedagogical perspective that provides an efficient anchoring of new knowledge, and therefore the benefit is instantaneous.

A measurement of the company's competency level helps to: Put focus on competency priorities. Give a snapshot of the competency level. Assess the effect of training activities. Manage the development process. Ensure focused development initiatives. Provide an efficient coaching/ and dialogue tool. Put the results in perspective (benchmarking). Devise action plans.

A measurement of working climate may be two tools with two different outputs: 1. ANALYSIS TOOL The measurement may be framed as an analysis of the present working climate with an output of where the best/worst working climate is in the department and/or at employee level. The result may be used in relation to management of organisational changes, and as a basis for cutbacks and resource prioritisation in the company. 2. COMMUNICATION TOOL Here the output will be the starting point for communication of where and how management should focus strategically. This is an action-oriented approach, and the benefit is: Everyone is steering by the same goal in the same way. Employees see and experience active work towards the strategic goal. Employees work towards the set goals. The measurement of working climate may change the company's language and culture.

Uniform and objective information from customers on problem areas existing within the company's presentations and offers/tenders. The company gets the right price on the product The company finds the truly correct solutions to meet the customer's needs The results are that the company produces better sales offers/tenders and sales presentations The companies wins more tenders

Shortens processing time in a sales situation. The E-portal focuses on the customers needs and helps the salesperson to create beneficial solutions for the customer. Provides an overview of best options for additional sales for the salesperson/sales clerk and thereby increases possibilities for additional sales in the sales situation. Ensures a credible language for products and solutions. The E-portal forces the salesperson/sales clerk to enquire about situations in the customer's working day and to indicate solutions in a comprehensible language. Reduces stress. The E-portal remembers all details and creates an overview on complicated situations. It gives the salesperson/sales clerk tranquillity to focus on the customer and therefore a professional sale.

The goal is to systematise and thereby limit administrative procedures in employee training. Through the administration of courses via the internet you will be able to market courses and training programs which the company has selected to provide. This applies for TACK's open courses, company-oriented courses and other courses. Employees can enrol by filling out a form, and an approval procedure can be incorporated. This means that the line manager has to accept the enrolment before it is registered. You will receive an overview on course occupancy as well as possible waiting lists. It is also possible to transmit various course-relevant tasks and internet-based courses to the employees. In addition to this it can be employed as a help desk.

You will be able to improve, structure and present a subject or case with conviction and make the audience listen to your message. You will see how your personal impact improves and you will become more self confident in front of a group. You will get sound, practical tools and methods, which can be used immediately.

- You will have the opportunity during the programme to create professional and powerful presentations not just via PowerPoint but also via other mediums such as a flipchart and whiteboard. - You will be able to insert pictures, graphs and diagrams as well as adjust your slide presentations to various situations. - You will be able to apply these visual tools in a fast and effective manner. - You will acquire more tools to enable you create more varied presentations.

As a participant on Personal Power 1 you will gain a stronger awareness of your own strengths and weaknesses. Participants will learn and acquire tools enabling them to not only continue working on their own personal development, but will also learn how to use these tools for the team and whole organisation.

As participant on Personal Power 2 you will gain greater drive, more energy for work and private life, greater job satisfaction, greater impact and more control over the surroundings and yourself. The course teaches you to break down those normal mindsets, which are not conducive for your personal development. You will learn to be open up towards creativity and new thinking. Great personalities are characterised by their recognition of the fact that the greatest and most difficult mountains are those obstacles that exist within ourselves on a personal level.

Through this course you will develop your performance and your way of communicating to the outside world. This is a mental and practical process taking place as an interaction between you and your surroundings. This course will give you the tools for self-development. You will become better at creative thinking under pressure. You will become more conscious of your reaction patterns, and you will improve your voice and body language. You will also acquire greater confidence and come across with clearer messages.

You will receive training in your ability to act as a professional and confidence-building educator. The objective is to make you capable of teaching in ways so that your course participants understand and acquire skills in the subject. You will learn about different perception channels - that we learn differently and you will become aware of how you should communicate with your course participants. You will acquire skills in building up your course in a suitable manner and become aware of how to act as a communicator.

- A clear sense and use of rhetoric. - A varied voice. - Confidence inspiring vocal tools for you to refine. - Analysis of your current tone of voice - and its possibilities. - Impact and strength of your voice. - Control and awareness and use of your 'volume button'.

Tools to structure and create catchy narratives - all based on a material normally far from inspiring and exciting to listen to.

- Operational tools - Being able to talk to 'everybody' - Being able to solve conflicts - Being able to conduct difficult interviews - successfully - Displaying credibility and personal strength - Converting lost situations to victories

Developing your own performance and your way of communicating to the outside world is a practical and mental process, one which interacts between you and your surroundings. This course offers both training and development with ample coaching to help ensure the required changes take place. You will acquire the following: - Greater knowledge on your way of acting - and reacting. - You will become better at creative thinking under pressure. - You will develop your voice and body language. - You will acquire greater confidence. - You will become clearer in your messages. - You will experience great personal development.