Back Office & Telephone
Courses in Telephone Sales and Service
Telephone sales and service is an important part of the company's identity. The contact by phone affects many functions in the company, and it provides the opportunity to build and maintain relations to customers and thus increase sales.
Both the inbound and outbound contact by phone must be professional and service-oriented as it forms a substantial part of the company's image. Receptionists, customer service employees, order receivers, telephone salespeople, secretaries and others must be properly trained. Focus sing on the employees' telephone skills is a prerequisite for the customer's positive experience and therefore the company's success.
A professional well trained telephone operation provides both service excellence and increases sales!
You will among other things learn to sell even more on inbound conversations and you will achieve new heights in your telephone selling. You will understand the importance of your smile when speaking with people and learn how to provide the very best customer service via the phone. We can show you some simple techniques to increase you hit rate for making customer appointments as well as how to collect money from your debtors yet still ensure they are remain a satisfied customer. You will get tools for managing dissatisfied customers and learn to coach your employees handling inbound and outbound phone calls.
In the course directory to the right you will find descriptions of the different telephone, secretary and compound courses. Here you may also request additional information on the courses of interest and relevance to you.
If you are unsure about where to start and want guidance, please contact your consultant at TACK to get advice on which course is best suited for you. You may also find inspiration under compound courses and see which course package may be best suited to improve your qualifications. Regardless of whether you are new to the profession or an experienced secretary or telephone employee you will be able to find a course to match your needs.
Enjoy!
Both the inbound and outbound contact by phone must be professional and service-oriented as it forms a substantial part of the company's image. Receptionists, customer service employees, order receivers, telephone salespeople, secretaries and others must be properly trained. Focus sing on the employees' telephone skills is a prerequisite for the customer's positive experience and therefore the company's success.
A professional well trained telephone operation provides both service excellence and increases sales!
You will among other things learn to sell even more on inbound conversations and you will achieve new heights in your telephone selling. You will understand the importance of your smile when speaking with people and learn how to provide the very best customer service via the phone. We can show you some simple techniques to increase you hit rate for making customer appointments as well as how to collect money from your debtors yet still ensure they are remain a satisfied customer. You will get tools for managing dissatisfied customers and learn to coach your employees handling inbound and outbound phone calls.
In the course directory to the right you will find descriptions of the different telephone, secretary and compound courses. Here you may also request additional information on the courses of interest and relevance to you.
If you are unsure about where to start and want guidance, please contact your consultant at TACK to get advice on which course is best suited for you. You may also find inspiration under compound courses and see which course package may be best suited to improve your qualifications. Regardless of whether you are new to the profession or an experienced secretary or telephone employee you will be able to find a course to match your needs.
Enjoy!
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Courses
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TACK International A/S
Rosenvængets Allé 25
2100 København Ø
Phone: +45 70 10 12 01
Fax: +45 70 10 12 15
Mail:
CVR: 21 40 09 47
Rosenvængets Allé 25
2100 København Ø
Phone: +45 70 10 12 01
Fax: +45 70 10 12 15
Mail:
CVR: 21 40 09 47