Appointment Making

All employees with the task of getting appointments with customers and potential customers. Typical participants are salespeople, telephone salespeople, sales assistants and sales secretaries.

As a participant in Appointment Making you will learn to achieve better results in your work when canvassing customers and prospective customers. The amount of appointments will increase and you will also ensure that the meetings arranged are quality meetings - i.e. have the right content and focus.

The course is divided into lessons with a strong emphasis on the instructor's theoretical presentations spiced up with the instructor's practical experiences. The theoretical part will always be supported by various types of cases and practical telephone exercises ensuring learning, readjustment to the participant's work environment and ease of operation. To gain perspective on the acquired theory the instructor will also draw upon the experiences and diversity of the team.

• Presentation and personal action plan
• Work attitudes creating results
• Preparation for the conversation
• Methodology of the conversation
• Efficient communication
• Handling objections
• The confirmation of a meeting
• Human relationships

The course is held as a 1 day non-residential course. Tuition takes places at the following times:

1. Day 1 from 09:00 to 16:30